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FAQ

FAQ / HELP

Please read the following for comprehensive help:

  • Registration
  • Placing An Order.
  • Secure Transactions.
  • How does maduraimeenakshi.org online payment system protectyour privacy?
  • Are Credit Card Transactions Secure?
  • Tips to help you protect your privacy online.
  • Personal Information.
  • Password related tips to help you protect your privacy online.
  • View your Offering Cart.
  • View your Wish List.
  • Review Your Order History.
  • Manage your Shipping Address.
  • Store Updates on e-mail.
  • Payment Options

REGISTRATION

Before you start ‘offering’, you need to register yourself with us and give us information that will allow us to communicate with you regarding your transactions. Registration is very easy with maduraimeenakshi.org. To perform online pooja, all you have to do is to register as a member at the site by filling in the required information. To register as a Member, please click here

Once a member, you can select the temple of your choice. By clicking on the ‘Pooja Booking’ icon, you can browse through the list of poojas and their availability and select the Pooja of your choice. Please note that you can book for Poojas seven days from the day of booking. The list of dates on which certain Poojas are not available is indicated as “Non Available”. You may choose an alternative date. Once you have selected the Pooja of your choice, please make your payment through credit card. Before making Payment please click on “View Cart” which will be shown when Poojas are selected. For confirmation of Poojas selected, please click on “Submit” which will direct you to Payment gateway Page.

Once payment is made, you will get a mail from us confirming the same. Should you need more information or further clarifications on your Pooja booking, you can always get in touch with the temple authorities, at the contact number given in this site.

PLACING AN ORDER:

Placing an offering order is quick and simple. As you browse through the list, you can put the items that you want to place an order instantly in your OFFERING CART (Offering Cart), by clicking on the link ‘Add To Offering Cart’. Link to Offering Cart is provided with every item that is displayed on the screen.

If you haven’t logged in yet, you will reach the login page. A new user can register here or members can login to their account directly. After creating an account, you can view your Offering cart through the ‘My Account’ section. To continue Offering, click on the ‘Continue Offering’ button which takes you back to the Offering Homepage. After you have finished your Offering, you can click on the ‘Offering Cart’ link. On viewing your Offering cart, you can update your Offering cart i.e. change the quantity of the items you are offering, remove or add an item from your Offering cart etc. After having chosen the items you wish to offer, you can click on checkout. After Checkout, you can choose your payment options.

The Temple’s Online Offering System provides you various payment options like Online Payments through the credit cards, cheque / draft facility etc. Subsequent to choosing your payment option, you are taken to a page wherein you can view your order details. In case of the order details being incomplete, you can make changes by clicking on ” Go back and make changes” button. The order detail page also shows you the shipping and billing address specified by you. By default, the shipping address that you have mentioned in the Registration Form will be displayed here. The Temple’s Offering System provides you with unique address book feature, you can create your alias and add addresses as per your choice and convenience. You can choose the alias while updating your Offering cart and the shipping address for that particular alias is picked up.

This facility allows you to have multiple aliases and corresponding addresses for your loved ones. Thereafter, you can place your order. Order confirmation e-mail will be sent to you. This will be followed by shipment details e-mail. While browsing through the store, you will come across some items that you would wish to buy in the near future. Just Click on ‘Add To Wish List’, and the item will be placed in your Wish List. You can buy it anytime you please, subject to the availability of the title in the future.

SECURED TRANSACTIONS:

Maduraimeenakshi.org Offering System uses the latest encryption technology and other methods to protect your credit card information. You can place your orders using Netscape’s SSL encryption (the Internet standard for secure transactions). You need not worry about your credit card information falling into the wrong hands because your bank will authorize the credit card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue an authorization number and the electronic receipt would be generated. Security remains the primary concern of on-line consumers. Maduraimeenakshi Offering System is a Verisign Certified Site and payment by credit card is secure on our site. For more information about our Privacy Policy or Credit Card Security, click on Privacy Policy. Maduraimeenakshi.org Offering site is Verisign secured.

How does Maduraimeenakshi.org Offering System protect your privacy? We are committed to protecting your personal privacy. Maduraimeenakshi.org Offering will not give out your telephone number or e-mail address, except where needed to deliver a product or service you ordered. We will not give out your credit card number or any account information unless you authorize it, e.g., processing a credit card payment. In other words, we will not rent or sell your name, address, email address, credit card information or personal information to any third party without your permission. This information is collected primarily to ensure that we are able to fulfill your requirements and to deliver you a truly personalized Offering experience. However, we must cooperate fully, should a situation arise, where we are required by law or statutory obligation or legal process to provide information about a customer.

We may share non-personal, non-individual statistical or demographic information, in aggregate form, with our service providers and consultants for research purposes. In other words, we will not give out information that you made a specific offering, but we may tell them how many devotees offered for a particular pooja/service. If you have offered a pooja or donation from the Temple or subscribed to one of our newsletters, we may occasionally update you via e-mail of special new information and features on our site.

ARE CREDIT CARD TRANSACTIONS SECURE?

Maduraimeenakshi.org Offering System uses the latest encryption technology and other methods to protect your credit card information. You can place your orders using Netscape’s SSL encryption (the Internet standard for secure transactions). In fact, Offering online with a credit card at Maduraimeenakshi.org Offering is even safer than using a credit card at a restaurant because we do not retain your credit card information. You can be assured that Maduraimeenakshi.org Offering offers you the highest standards of security currently available on the Net so as to ensure that your Offering experience is private, safe and secure. You need not worry about your credit card information falling into the wrong hands because your bank will authorize the credit card transaction directly without any information passing through us.

In approximately 25-30 seconds (depending on your internet connection) your bank will issue an authorization number and the electronic receipt would be generated. Maduraimeenakshi.org Offering site is Verisign secured. For more information, click on Payment Options. Security remains the primary concern of on-line consumers. Maduraimeenakshi.org Offering is a Verisign Certified Site and payment by credit card is secure on our site. For more information about our credit card security and payment options, please send us a message from our Feedback section choosing support as the subject and we shall answer your queries.

Offering Cart, Wish List and My Account are protected by a password that you set at the time of registration. If you have forgotten your password then click on Offering Cart or Wish List or My Account and you will reach the Login page where there is a link to Forgot Your Password? You must remember your User Name and on entering that, you will be taken to your hint question. On answering the Hint Question in exactly the same words as you had entered in the Registration Page you can retrieve your password.

TIPS TO HELP YOU PROTECT YOUR PRIVACY ONLINE:

Never give your password to anyone online. Never give your billing information except to facilitate an order. Make your password at least six characters in length. Create a password that includes a combination of numbers and letters. If you have fallen for an online scam and gave out your password, change your password right away. You can do this by entering the ‘My Account’ section and Modifying User Information. Once you have finished surfing through Maduraimeenakshi.org Offering, do not leave the site open. The only way to log off from the site is to close the window. Personal Information You can modify the personal information (e-mail address, phone numbers, password), shipping information, billing details; add to your favorite artists or subscribe/unsubscribe to our newsletters. Just log into your account and click on Modify User Information in My Account. The password must have at least 8 characters and a maximum of 20.It is also case-sensitive.

If you have forgotten your password then click on Offering Cart or Wish List or My Account and you will reach the Login page where there is a link to Forgot Your Password? You must remember your User Name and on entering that, you will be taken to your hint question. On answering the Hint Question in exactly the same words as you had entered in the Registration Page you can retrieve your password.

Password related tips to help you protect your privacy online. Never give your password to anyone online. Never give your billing information except to facilitate an order. Make your password at least six characters in length. Create a password that includes a combination of numbers and letters.

If you have fallen for an online scam and gave out your password, change your password right away. You can do this by entering the ‘My Account’ section and Modifying User Information.

VIEW YOUR OFFERING CART:

Once you have registered with us and logged into your account, you can click on Offering Cart from any page and you can check on all the items you put in there. You can also remove an item by canceling it totally or adding it to your Wish List for later purchases. Incase you are happy with what you currently have in the Offering Cart then click on the ‘Check Out’ button or browse through the site some more by clicking on the ‘Continue Offering’ button.

You can select the person to whom you wish to send the items. All you need to do is to select the name of the person (alias) whom you want to send that particular product and click on the update button. Incase you wish to add a new address, please click on ‘add new address’ and fill in the details in the subsequent page.

You can also change the quantity of the offering which you have selected to buy. All you need to do is to fill the desired quantity in the appropriate box and click update to register your change

VIEW YOUR WISH LIST:

Occasionally we are sure you would like to indulge in some extra Offering but your purse strings don’t allow you to. In this case, just put it in your Wish List and next time when you have received your pocket money or your salary or some money from your aunt just go to the Wish List and indulge. Also, you might want to send a gift directly to a friend whose birthday is probably a month later. So, if you come across the perfect product for him/her just add it to your Wish List and log on a week or two before and add it to your Offering Cart directly.

REVIEW YOUR ORDER HISTORY:

In your personal area you can view the details of all the orders you’ve placed with Maduraimeenakshi.org Offering till date. Just click on Order History in My Account section and see the full details against the order numbers of your earlier purchases. You can select the start date and the end date. You can even sort the order history based on the persons to whom the order has been shipped.

MANAGE YOUR SHIPPING ADDRESS:

You can change your default shipping address depending on where you want your order delivered. Just go to My account address book and add or remove addresses from your Shipping Address. You can also access this functionality from the Offering cart stage by clicking on ‘Add new address’

STORE UPDATES ON E-MAIL:

If you want to stay in touch with the latest offers on our site or be updated on the latest happenings on the store, just subscribe to our regular newsletter either while registering for the first time or through Modify User Information.

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